SHIPPING & DELIVERY

  • All orders are typically sent within 2 working days. We ship almost everywhere in the world. 
  • Once your order is fulfilled, you'll receive an email notification with your tracking number.
  • If you need more information or have a question about your shipping location, you can email us at support@ausmask.com
Australia
  • Free shipping on orders over $120 AUD. Orders under this have a $12.90 AUD flat rate shipping fee.
  • Shipping times range between 2-5 working days.
  • Express shipping (1-3 working days) available for $19.00 AUD.
United States
  • Free standard shipping on orders over $75 USD. Orders under this incur a $9.90 USD flat rate shipping fee.
  • Shipping times range between 7-12 working days.
  • DHL Express shipping available for urgent orders. 4-5 business days.
United Kingdom
  • Free standard shipping on orders over £49 GBP. Orders under this incur a £7.99 GBP flat rate shipping fee.
  • Shipping times range between 7-12 working days.
  • FEDEX Express shipping available for urgent orders. 4-5 business days.
New Zealand
  • Free standard shipping on orders over $99 NZD. Orders under this incur a $9.90 NZD flat rate shipping fee.
  • Shipping times range between 5-10 working days.
  • AusPost Express shipping available for urgent orders. 3-5 business days.
Canada
  • Free standard shipping on orders over $86 CAD. Orders under this incur a $8.99 CAD flat rate shipping fee.
  • Shipping times range between 7-12 working days.
  • DHL Express shipping available for urgent orders. 4-5 business days.
Singapore
  • Free standard shipping on orders over $99 SGD. Orders under this incur a $9.00 SGD shipping fee.
  • Shipping times range between 4-7 working days.
  • FEDEX Express shipping available for urgent orders. 3-4 business days.
Hong Kong
  • Free standard shipping on orders over $500 HKD. Orders under this incur a $40 HKD shipping fee.
  • Shipping times range between 3-5 working days.
Thailand
  • Free Standard Shipping (5-10 business days) on Orders over ฿2,100. Orders under this incur a ฿200 shipping fee.
France & Germany
  • Free Standard Shipping on orders over €60,00. Orders under this incur a €6,99 shipping fee.
  • Shipping times range between 5-10 business days.
Japan
  • Free Standard Shipping on orders over ¥10,001. Orders under this incur a ¥999 shipping fee.
  • Shipping times range between 5-10 business days.
Rest of World

AusAir customers live all over the world, so we ship almost everywhere.

  • Standard shipping times are between 6-12 business days depending on your location.
  • Shipping costs are determined at checkout.

    Please note, we do not cover the cost of locally applied import taxes, tariffs or duties. Orders cannot be exchanged or refunded on this basis.

Exchanges & Returns

We offer a generous 90-day window for returns and exchanges — because finding the right fit matters. Whether you’re after a different size or a full refund, we’re here to help.

Start Your Exchange or Return
Step 1

Your order is eligible for return or exchange within 90 days of delivery.

Step 2

Start an exchange or return using the form.

Step 3

Our friendly customer support team will be in contact within 24 hours to assist you.