SHIPPING & DELIVERY

  • All orders are typically sent within 1-2 working days. We ship almost everywhere in the world. 
  • Once your order is fulfilled, you'll receive an email notification with your tracking number.
  • If you need more information or have a question about your shipping location, you can email us at support@ausair.com

Please note: We operate a network of domestic and international fulfilment centres. Your dispatch location is determined by product availability and destination, so orders may occasionally ship internationally when stock is unavailable at your nearest fulfilment centre.

Australia 🇦🇺
  • Ships from Melbourne
  • Free shipping on orders over $120 AUD. Orders under this have a $12.90 AUD flat rate shipping fee.
  • Shipping times range between 2-5 business days.
  • Express shipping (1-3 business days) available for $19.00 AUD.
United States 🇺🇸
  • Ships from New Jersey
  • Free standard shipping on orders over $79 USD. Orders under this incur a $9.90 USD flat rate shipping fee.
  • Shipping times range between 3-5 business days.
Canada 🇨🇦
  • Free standard shipping on orders over $86 CAD. Orders under this incur a $8.99 CAD flat rate shipping fee.
  • Shipping times range between 5-8 business days.
New Zealand 🇳🇿
  • Free standard shipping on orders over $99 NZD. Orders under this incur a $9.90 NZD flat rate shipping fee.
  • Shipping times range between 5-10 business days.
  • AusPost Express shipping available for urgent orders. 3-5 business days.
United Kingdom 🇬🇧
  • Free standard shipping on orders over £49 GBP. Orders under this incur a £7.99 GBP flat rate shipping fee.
  • Shipping times range between 7-12 business days.
  • FEDEX Express shipping available for urgent orders. 4-5 business days.
Singapore 🇸🇬
  • Free standard shipping on orders over $99 SGD. Orders under this incur a $12.00 SGD shipping fee.
  • Standard shipping ranges between 3-5 business days.
Hong Kong 🇭🇰
  • Free standard shipping on orders over $500 HKD. Orders under this incur a $40 HKD shipping fee.
  • Shipping times range between 2-4 business days.
Thailand 🇹🇭
  • Free Standard Shipping (5-7 business days) on Orders over ฿2,100. Orders under this incur a ฿200 shipping fee.
France & Germany 🇫🇷 🇩🇪
  • Free Standard Shipping on orders over €60,00. Orders under this incur a €6,99 shipping fee.
  • Shipping times range between 5-10 business days. 
Japan 🇯🇵
  • Free Standard Shipping on orders over ¥10,001. Orders under this incur a ¥999 shipping fee.
  • Shipping times range between 5-10 business days. 
Malaysia 🇲🇾
  • Free Standard Shipping on orders over RM300. Orders below this amount incur a flat RM40 shipping fee.
  • Delivery typically takes 5–7 business days.
Philippines 🇵🇭
  • Free Standard Shipping on orders over ₱3,600. Orders below this amount incur a flat ₱545 shipping fee.
  • Delivery typically takes 5–10 business days.
Rest of World 🌎

AusAir customers live all over the world, so we ship almost everywhere.

  • Standard shipping times are between 6-12 business days depending on your location.
  • Shipping costs are determined at checkout.

    Please note, we do not cover the cost of locally applied import taxes, tariffs or duties. Orders cannot be exchanged or refunded on this basis.